The Surplus Department’s bidding page was redesigned to improve an outdated vehicle auction experience. Comparative research, user interviews, and usability testing revealed key pain points and gaps in transparency in the bidding process. Validation testing confirmed that the resulting redesign streamlined the bidding process, improved transparency, and upheld the business objective.

The BYU mobile app was upgraded to create a more modern, consistent experience across Android and iOS devices. The project focused on refreshing the app’s look and feel, combining widgets and features into a unified home screen, and allowing users to customize editable sections based on their needs. Key widgets were redesigned to be more informative and visually aligned with the new design style, while Campus Calendar was elevated from the features list to a primary navigation page. The update was tested with students and faculty to ensure the redesigned experience better supported everyday campus use.

This project focused on improving the status page to better communicate system health and service disruptions. The information hierarchy was redesigned to prioritize real-time visibility and clear status indicators, while the status page was changed from passive communication into an interactive tool. The new design prioritized a user-centered experience that supported both awareness and action. By increasing transparency, enabling user input, and consolidating critical information, the design helped users make informed decisions and reduced uncertainty during outages.

BYU Personas Icons are a group of cohesive icons made for the benefit of BYU OIT. It showcases the team's capability of graphic design.