PAST WORK
Honors Program Website
The Honors Program website was redesigned to streamline the experience for students and administrators. The project focused on improving usability, optimizing information architecture, and enhancing accessibility. These changes made it easier to navigate requirements, track progress, and manage administrative tasks efficiently.
Ensign College Application Redesign
As LDS Business College transitioned to Ensign College, the application was redesigned to address the needs of the newly branded institution.
BYU Endorsement System
The BYU Endorsement System was redesigned to offer a more intuitive and user-friendly experience through a guided workflow, clear status updates, and improved communication tools. The redesign enhances accessibility, supports mobile use, and increases transparency and security throughout the endorsement process.
"Because of your efforts to significantly focus on customer service, the project was dynamically focused; something that previous IT projects seemed to lack. With Joann at the helm guiding the UX team members, the project turned out to be so incredibly well done! […] We now have a wonderful, efficient mechanism that allows the President’s Office to offer various remembrances to current and retired employees."- Jim Kasen, Director of University Relations
Aspen Grove Website
BYU Aspen Grove supports campus departments and local community organizations through its fall and winter community programs. The online reservation and administrative application was redesigned to meet the needs of community users and administrators.
BYU Police Department
The BYU Police Department system was redesigned to improve efficiency and accessibility for officers and administrative staff. The redesign introduced a clearer interface, enhanced case reporting and tracking features, and better integration with other campus systems. These improvements streamline information management and support more effective decision-making, strengthening safety and transparency across the university community.
BYU Account Creation Redesign
BYU’s account creation system was redesigned to reduce duplicate accounts that were complicating workflows across campus departments.