Skip to main content
Office of Information Technology
User Experience Team

Featured Articles

data-content-type="article"

Technical Writing and UX Writing

By Katie Braithwaite
August 21, 2024 10:13 AM
As an OIT Technical Writer for the UX team, your role includes a hybrid of technical and UX Writing. This hybrid of skills and training makes you uniquely qualified for a variety of writing projects and positions.
2 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

The Grand Unified Theory of Documentation

By Katie Braithwaite
August 09, 2024 02:46 PM
Documentation is essential for maintaining a successful organization. Furthermore, clean, organized documentation is ideal for clear communication and essential for well-maintained software and technical systems.
1 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

Inclusive Design

February 08, 2022 09:16 AM
Inclusive design describes methodologies to create products that understand and enable people of all backgrounds and abilities. It may address accessibility, age, economic situation, geographic location, language, race, and more.
1 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

Personas

Hyram Brown
By Hyram Brown
June 03, 2021 04:42 PM
Simply put, “Personas are fictional characters” (“Personas”, 2013). They are created to represent real groups of users so you, as a designer, can reference specific people when making design decisions.
2 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

Paper Prototyping

Mallory Clinger
By Mallory Clinger
June 03, 2021 04:16 PM
A paper prototype is a first-draft paper version of whatever you’re setting out to create and should be the first step in bringing your designs into the physical world.
2 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

Jobs to Be Done Personas

Judith Westwood
By Judith Westwood
June 03, 2021 03:48 PM
Persona creation usually focuses on defining the characteristics of a group of users. Although understanding who your users are is a good baseline, understanding what they’re trying to accomplish and why...
2 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

How to Communicate Business Value of Design

Samantha Prince
By Samantha Prince
June 03, 2021 03:17 PM
As designers, we are experts of user experience, design aesthetics, and stakeholder needs. The part we are typically unsure of is understanding the real business value of what we do best.
3 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=
data-content-type="article"

Designing WITH the Customer

Joann Vogtman
By Joann Vogtman
June 03, 2021 11:35 AM
My favorite part of User Experience is talking with the people who actually have to use the product. Because our projects are often commissioned by people very far up the org chart, the day-to-day users are often people who are not invited to the project or design meetings.
4 Min Read
overrideBackgroundColorOrImage= overrideTextColor= overrideTextAlignment= overrideCardHideSection= overrideCardHideByline= overrideCardHideDescription= overridebuttonBgColor= overrideButtonText= overrideTextAlignment=